Terms of service
Musika Tech Terms of Service
Overview
Welcome to Musika Tech.
The terms “we”, “us” and “our” refer to Willow Gold (PTY) LTD trading as Musika Distributors (“Musika”). Musika operates this website, online store, and related services to provide customers with access to technology products, electronics, accessories, and related services.
These Terms of Service (“Terms”) govern your use of the Musika Tech website, including browsing, account creation, purchasing products, and interacting with our services.
By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.
Business Information
Legal Entity: Willow Gold (PTY) LTD
Trading As: Musika Distributors
Company Registration Number: 2017/343306/07
Website: musikatech.com
Email: hello@musikatech.com
Registered Address: [INSERT ADDRESS]
Contact Number: [INSERT PHONE NUMBER]
Section 1 - Accounts and Customer Information
To use certain features of our Services, including placing orders or applying for merchant access, you may be required to provide personal information including your name, email address, billing information, delivery details, and payment information.
You agree that all information provided to Musika is accurate, complete, and current.
You are responsible for maintaining the security of your account information and for all activity performed through your account.
Accounts may not be transferred, sold, or used by another person without Musika’s permission.
Section 2 - Our Products
Musika supplies technology products including electronics, accessories, and related products from approved suppliers and manufacturers.
We make every effort to ensure product descriptions, images, specifications, and pricing information are accurate. However, minor differences may occur due to manufacturer updates, screen settings, availability changes, or supplier information.
Product specifications, availability, and pricing may change without notice.
Musika reserves the right to discontinue products, limit quantities, or refuse orders where necessary.
Section 3 - Orders
When you place an order through Musika, you are making an offer to purchase the selected products.
An order is only confirmed once:
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payment has been received and verified; and
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Musika has accepted the order.
Musika reserves the right to cancel or decline orders where:
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product availability changes;
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pricing errors occur;
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payment cannot be verified;
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suspected fraudulent activity occurs.
If an order cannot be fulfilled, Musika will contact you using the details provided during checkout.
Returns and refunds are handled according to our Refund & Returns Policy.
Section 4 - Product Availability and Sourcing
Musika operates a hybrid fulfilment model.
Some products may be held locally in Zimbabwe, while other products may be sourced from approved suppliers in South Africa after an order is placed.
Estimated delivery timelines may vary depending on:
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product availability;
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supplier processing times;
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transport arrangements;
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customs or border procedures where applicable.
Musika will communicate relevant delivery expectations where sourcing timelines differ from standard delivery estimates.
Section 5 - Pricing and Payments
All prices displayed on Musika Tech are listed in United States Dollars (USD).
Prices may change due to:
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supplier pricing changes;
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currency fluctuations;
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availability;
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promotions.
The price charged will be the price displayed at checkout.
Customers are responsible for ensuring payment information provided is accurate and authorised.
Musika accepts payments through available payment providers listed during checkout.
Section 6 - Shipping and Delivery
Delivery times provided by Musika are estimates and are not guaranteed.
Musika is not responsible for delays caused by:
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courier companies;
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transport delays;
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supplier delays;
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customs procedures;
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events outside our reasonable control.
Customers are responsible for providing accurate delivery information.
Section 7 - Warranty and Product Support
Musika acts as a retailer and assists customers in accessing applicable manufacturer or supplier warranty support where available.
Warranty coverage depends on the specific product, manufacturer terms, and supplier policies.
Warranty does not generally cover:
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accidental damage;
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misuse;
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liquid damage;
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unauthorised repairs;
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normal wear and tear.
Customers should contact Musika for assistance with warranty claims.
Section 8 - Intellectual Property
All content on the Musika Tech website, including logos, branding, text, graphics, images, and designs, belongs to Musika or its licensors.
You may not reproduce, copy, modify, distribute, or commercially use Musika content without written permission.
Section 9 - Third-Party Services
Musika may use third-party services including payment providers, courier companies, Shopify, suppliers, and technology partners.
Musika is not responsible for independent third-party services outside our control.
Section 10 - Privacy
Your personal information is handled according to our Privacy Policy.
By using Musika services, you agree that information may be processed by Musika and trusted service providers necessary to complete orders and provide services.
Section 11 - Errors and Updates
Occasionally information on our website may contain errors relating to pricing, availability, descriptions, or specifications.
Musika reserves the right to correct errors, update information, or cancel affected orders where necessary.
Section 12 - Prohibited Use
You agree not to use Musika services for unlawful purposes, fraudulent activity, abuse of the platform, or activities that may harm Musika, its customers, suppliers, or partners.
Section 13 - Limitation of Liability
To the extent permitted by applicable law, Musika shall not be responsible for indirect losses arising from delays, third-party failures, product misuse, or circumstances outside our reasonable control.
Nothing in these Terms limits consumer rights provided under applicable law.
Section 14 - Governing Law
These Terms are governed by the laws applicable to Willow Gold (PTY) LTD and the jurisdiction in which the company is registered.
Section 15 - Changes to These Terms
Musika may update these Terms from time to time.
The latest version will always be available on our website.
Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Section 16 - Contact Information
Questions regarding these Terms may be sent to:
Willow Gold (PTY) LTD trading as Musika Distributors
Registration Number: 2017/343306/07
Address: [INSERT ADDRESS]
Phone: [INSERT PHONE NUMBER]