Privacy policy
Musika Tech Privacy Policy
Last Updated: 7 August 2026
This Privacy Policy explains how Willow Gold (PTY) LTD trading as Musika Distributors (“Musika”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use the Musika Tech website, make a purchase, create an account, apply for merchant access, or communicate with us.
Musika is committed to protecting customer information and handling personal data responsibly in accordance with applicable privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa.
Because Musika serves customers in Zimbabwe while operating through a South African registered company, we take reasonable steps to ensure customer information is handled securely and responsibly.
1. Information We Collect
When you use Musika services, we may collect the following information:
Personal Information
-
Full name
-
Email address
-
Phone number
-
Delivery address
-
Billing information
-
Account login details
-
Communication history with Musika
Order Information
When you purchase products from Musika, we may collect:
-
Products purchased
-
Order history
-
Payment confirmation details
-
Delivery information
-
Warranty and support information
Merchant Information
If you apply to become a Musika merchant, we may collect additional information including:
-
Business name
-
Business contact details
-
Trading information
-
Information required to verify merchant accounts
Website Usage Information
When you visit our website, we may automatically collect information including:
-
Device information
-
Browser type
-
IP address
-
Website activity
-
Pages visited
-
Interaction with our website
This information helps us improve our website, security, and customer experience.
2. How We Use Your Information
Musika uses your personal information to:
-
Process and fulfil orders
-
Confirm payments
-
Arrange delivery
-
Provide customer support
-
Assist with warranty claims
-
Manage customer accounts
-
Process merchant applications
-
Communicate order updates
-
Improve our products and services
-
Prevent fraud and unauthorised activity
-
Comply with legal and regulatory obligations
Musika does not sell, rent, or trade customer personal information to third parties.
3. Payment Information
Payments made through Musika are processed using secure third-party payment providers.
Musika does not store complete payment card information.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Sharing Information With Third Parties
We may share personal information with trusted third parties where necessary to provide our services.
These may include:
-
Shopify, our ecommerce platform
-
Payment providers
-
Courier and delivery partners
-
Suppliers and manufacturers for order fulfilment or warranty support
-
Technology and website service providers
We only share information required for the specific service being provided.
5. Cross-Border Data Processing
Musika operates through a South African registered company and serves customers primarily in Zimbabwe.
Your personal information may therefore be processed through service providers located in different countries, including South Africa and other locations where our technology partners operate.
We take reasonable measures to ensure your information remains protected when processed across borders.
6. Cookies and Website Technologies
Musika uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
-
Keep our website functioning correctly
-
Remember preferences
-
Understand website usage
-
Improve website performance
-
Support marketing activities
You may manage cookie preferences through your browser settings.
7. Marketing Communications
With your consent, Musika may send you communications about:
-
New products
-
Promotions
-
Special offers
-
Business updates
You may unsubscribe from marketing communications at any time.
8. Data Security
Musika takes reasonable technical and organisational measures to protect personal information from:
-
Unauthorised access
-
Loss
-
Misuse
-
Disclosure
-
Alteration
While we take security seriously, no internet-based service can guarantee absolute security.
9. Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including:
-
Requesting access to your personal information
-
Requesting correction of inaccurate information
-
Requesting deletion where appropriate
-
Withdrawing consent where processing is based on consent
-
Objecting to certain uses of your information
To exercise these rights, contact us using the details below.
10. Children's Privacy
Musika does not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
11. Third-Party Links
Our website may contain links to third-party websites, suppliers, payment services, or other platforms.
Musika is not responsible for the privacy practices or content of third-party websites.
Customers should review the privacy policies of third-party services before providing personal information.
12. Shopify Services
Musika’s online store is powered by Shopify.
Shopify processes certain information necessary to operate our online store, including:
-
Hosting our ecommerce platform
-
Processing transactions
-
Maintaining website functionality
-
Supporting customer checkout experiences
Information processed through Shopify is also subject to Shopify’s privacy policies.
13. Changes To This Privacy Policy
Musika may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
The latest version will always be available on our website.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Willow Gold (PTY) LTD trading as Musika Distributors
Company Registration Number: 2017/343306/07
Registered Address:
26 Gleneagles Road, Greenside
Phone:
[INSERT PHONE NUMBER]