Shipping policy

Musika Tech Shipping & Delivery Policy

Last Updated: 7 August 2026

This Shipping & Delivery Policy explains how Willow Gold (PTY) LTD trading as Musika Distributors (“Musika”, “we”, “us”, or “our”) manages product fulfilment and delivery for customers purchasing through Musika Tech.

Musika serves customers in Zimbabwe and operates a hybrid fulfilment model, with products available through local Zimbabwe stock as well as approved suppliers in South Africa.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Once your order is confirmed, Musika will begin preparing your order for fulfilment.

Processing times may vary depending on:

Product availability
Supplier confirmation
Delivery location
Payment confirmation
Stock allocation

Customers will receive order updates through the contact details provided during checkout.

2. Product Availability

Musika products may be fulfilled through two methods:

Local Zimbabwe Stock

Some products are already available within Zimbabwe and can be prepared for local delivery once payment is confirmed.

South African Supplier Stock

Some products are sourced from approved suppliers in South Africa after an order is placed.

For these products, delivery times may be longer due to:

Supplier processing
Transport arrangements
Border procedures
Import-related processes where applicable

Where possible, Musika will indicate availability and estimated delivery timelines before completing an order.

3. Delivery Locations

Musika currently serves customers throughout Zimbabwe.

Delivery availability may vary depending on location.

Customers are responsible for providing accurate delivery details, including:

Full name
Contact number
Physical delivery address
Any relevant delivery instructions

Incorrect delivery information may result in delays.

4. Estimated Delivery Times

Delivery estimates depend on product availability and customer location.

Typical timelines may include:

Local Zimbabwe Stock:
Estimated delivery within 1–5 business days depending on location.

South African Supplier Stock:
Estimated delivery timelines may vary and will be communicated during the order process.

These timelines are estimates only and are not guaranteed.

5. Delivery Partners

Musika may use third-party courier companies, logistics providers, and delivery partners to complete orders.

Once an order has been handed over to a delivery partner, delivery timelines may be affected by circumstances outside Musika’s control, including:

Courier delays
Weather conditions
Transport disruptions
Border delays
Customs processes

6. Tracking and Delivery Updates

Where tracking information is available, Musika may provide customers with delivery updates.

Customers should ensure that their email address and phone number provided during checkout are accurate.

7. Delayed Orders

If your order experiences an unexpected delay, please contact Musika at:

hello@musikatech.com

Our team will assist with checking the status of your order and providing available updates.

8. Failed Deliveries

Customers are responsible for ensuring someone is available to receive deliveries.

If delivery cannot be completed due to:

Incorrect address information
Customer unavailability
Failure to respond to delivery communication

additional delivery arrangements or charges may apply.

9. Risk and Responsibility

Musika takes reasonable steps to ensure products are packaged and delivered safely.

Responsibility for products transfers according to applicable delivery and collection arrangements.

Customers should inspect products upon receipt and report any damage or issues as soon as possible in accordance with our Returns & Refund Policy.

10. Contact Information

For questions regarding shipping or delivery, please contact: